Who We Are
Our Team
Our team have been put together to deliver the outstanding level of customer service that are required to be thought of as the premier provider for cleaning solutions in the outer south-eastern suburbs.
Lynda fully oversees all aspects of the business, taking a very hands-on approach that allows her to create valuable connections within the industry and the local community.
In her view, it is her responsibility to ensure a harmonious balance between the requirements of her clients and the well-being of her staff. To achieve this, she relies on the guiding principles of the company's vision, mission, and values, placing particular emphasis on the sustainable growth of the business over time.
She is proud of the workplace culture that she has created and continues to focus on this with the aim of being an employer of choice in the local area.
Lynda Peak Business Owner / Director
Client Happiness Team
Amy Service Provider Liaison
Emma Customer Success Liaison
Amy is our main point of contact for our dedicated team of Cleaning Service Providers.
She is the first person a new applicant will speak to, and part of her role is to roster initial interviews and subsequent home visits. She also handles the rostering of jobs and daily communications to staff.
Emma is the main point of contact for our wonderful clients.
If a Cleaning Service Provider can’t attend a rostered job due to an issue outside their control, she is the person who will contact the client to reschedule, or where possible, arrange an alternative Cleaning Service Provider for the job. She is the person who will proactively reach out to clients to gather feedback and check their level of satisfaction with the services that we are providing.
We also understand that not every pairing of client and Cleaning Service Provider will be a match first time, though we have found that thankfully this is rare. If this is the case, she is the one who will arrange an alternative person to attend to your home for future cleans.
Our Team of Cleaning Service Providers
And then there are the wonderful group of Cleaning Service Providers who are the true face of our business.
Without them, we would not be able to provide you with the services that we do; they are the true heroes of the story!
Our Guiding Principles
At Peak Home Services, our decisions, actions, and behaviors are guided by a strong set of values. They are the foundation upon which our business is built, and they underpin everything that we do.
Our values have played a critical role in shaping our culture and identity, and a continued focus on these will help our business stay true to a clearly defined vision and mission as we continue to grow and evolve.
“I couldn't be happier with the cleaning team attending my home. They clean the house like it's their own, very obliging and very friendly people.”
— Cynthia, Narre Warren South
Our Values
We are easy to do business with
We work together to reach individual goals
We value our staff, customers, and partners
We enjoy what we do
Our Vision
We value everyone and treat people with respect and dignity. We focus on providing outstanding customer service and honouring our commitments.
We aim to develop the best staff, while helping them improve their financial security, and in turn create a better community and industry. We build trust through responsible actions and honest relationships.
Each of us is responsible for our words, our actions, and our results.
Our Mission
We aim to be the premier provider for cleaning solutions in Melbourne’s outer south-eastern suburbs.
Our goal is to be the preferred choice, one that is customer focused, reliable, and tailored to individual needs.
Respect is also something that we believe is integral to success and it is something that we demand from all employees. This encompasses acting with a level of professionalism, showing cultural sensitivity, and being accepting of diversity, being punctual, maintaining client confidentiality, and consistently working to the best of their ability.
Respect is a two-way street however, and in return we expect that our clients treat our employees with the same level of respect that is afforded to them.
