Frequently Asked Questions

What areas do you service?

From our inception, we decided to service only a select group of suburbs within Melbourne’s outer south-eastern suburbs. These include Berwick, Cranbourne, Hallam, Lyndhurst, Clyde, Narre Warren, Beaconsfield, Officer, Pakenham and surrounding suburbs.

What hours are your Client Happiness Team available?

The Client Happiness Team are available Monday to Friday from 9:00am until 3:00pm. Outside of this you can contact us via our enquiry form or by leaving a voicemail message at (03) 8738 2838

Can I tailor a cleaning package to suit my own needs and circumstances?

At Peak Home Services we offer a range of cleaning options that are fully tailored to your individual needs and circumstances. By working together to customise a unique cleaning package, we can ensure that our efforts are focused on the areas of your home that you identify as being the highest priority.

What cleaning frequencies do you offer?

Peak Home Services are able to offer weekly and fortnightly cleaning options, tailored to your specific needs. We can also accommodate monthly cleans by agreement; however, most clients have come to realise that the difference in cost between two x fortnightly cleans and one x monthly clean is negligible, due to the time it takes to clean the build-up of household grime that accumulates over the longer period.

Do you do one off or end of lease cleans?

Sometimes, as our main focus is on regular weekly, fortnightly or monthly services, we can only provide a stand alone clean when time allows. Our priority is to provide our valued staff a stable roster and a steady income, allowing them to confidently manage their day to day living expenses.

How do I organise my clean?

We have an end-end-end process we follow starting with your initial enquiry and ending in the arranging of your first clean. The graphic below outlines the process.

What happens if I need to change the day or time of my scheduled clean?

We understand that sometimes life doesn’t always go according to plan and things occasionally need to change. If you require a change to the day or time of a scheduled clean, please contact our Client Happiness Team who will work with you to find a suitable alternative.

Are you able to do cleans for NDIS and other affiliates?

We are able to undertake cleans for a number of affiliates, ensuring you can fully utilise the funding or benefits that are available to you.

These may include:

  • NDIS (National Disability Insurance Scheme)

  • Aged Care

  • DVA (Department of Veteran Affairs)

  • TAC (Transport Accident Commission)

  • Workcover

What methods of payment do you accept?

We aim to make the process of paying for our services as seamless as possible.

We will discuss the varying processes for payments with clients who fall under a scheme with one of our affiliates as these will differ greatly.

For private clients, we require a method of direct payment to be set up. Pinch Payments is our preferred payment solution. This allows a payment to be made from either a nominated bank account or a credit card on a nominated day.

Can I be home when my Cleaning Service Provider is there?

Many of our clients prefer not to be present while their clean is taking place, believing that it is safer for them to avoid wet floors and other hazards; a notion we fully support. We understand though that there are times you will be unable to leave the home as well, and we will do everything we can to ensure your comfort and safety whilst we undertake our work.